Shipping & Returns

You can find all about our shipping information below. If the information you seek is not found below, please email it to us at hello@l1vin.com and we will get back to you as soon as we can.

All orders are delivered out from the following address, including International Orders:
12, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya, Selangor

MALAYSIA & SINGAPORE

For domestic and Singapore deliveries, we work with NinjaVan. Each orders will be processed on the next business day before shipping out.

West Malaysia 5 - 7 Business Days RM8 / Free for orders > RM100
East Malaysia
7 - 10 Business Days		 RM15 / Free for orders > RM100
Singapore 7 - 10 Business Days RM25 / Free for orders > $150


Every delivery will come with a tracking code which will be sent to you via email, which you can use to track the parcel's delivery status at any point of time.

INTERNATIONAL

For International deliveries, we work with FedEx. Each order will also be processed on the next business day before shipping out.

United States, Canada, Brazil
10 - 14 Business Days		 RM70 / Free for orders > RM650
United Kingdom
10 - 14 Business Days 		RM70 / Free for orders > RM650
France, Italy, Germany
10 - 14 Business Days 		RM90 / Free for orders > RM800
Indonesia, India, Phillipines, Taiwan, Hong Kong, South Korea, Thailand, Japan 10 - 14 Business Days RM50 / Free for orders > RM450
Bahrain, UAE 10 - 14 Business Days RM70 / Free for orders > RM650
Rest of World 10 - 21 Business Days RM150 

 

For all International orders, we are not responsible for any duty / import / taxes / customs / etc charges that you may incur. You will have to check with the respective shipping company to arrange for respective duty / import / taxes / customs / etc charges incurred.

For every order and delivery, there is a TRACKING CODE emailed to you when we ship it out. To check where the delivery is, please go to -

MALAYSIA & SINGAPORE

Go to NinjaVan's Tracking Page - https://www.ninjavan.co/en-my/tracking

INTERNATIONAL

Go to FedEx's Tracking Page - https://www.fedex.com/en-us/tracking.html

As much as we wish to be perfect with every order, we are only human and with a super small team, errors do happen as much as we try our best to minimise them. 

If there is a problem with the order (e.g. the product is not what you ordered), please email us at hello@l1vin.com with your ORDER NUMBER, what the PROBLEM is AND we will usually revert back within 48hrs.

Due to the nature of the products [Food supplement / External Analgesic] , all goods are not refundable and returnable due to hygiene reasons. 

If however it is a mistake on our part / the products are damaged in delivery / etc, please email us at hello@l1vin.com with your ORDER NUMBER, what the issue is AND we will work out how best to perform an Exchange / Return / Refund.